Refund & Return Policy

You may return products within 7 days of delivery if they are defective, damaged during transit, or if you received the wrong item.

Items must be unused, in original packaging, and with all accessories included.

The following cannot be returned: products that have been used, installed, or whose warranty seal has been broken; products damaged due to misuse or improper installation; items returned after 7 days of delivery.

1. WhatsApp us at +91 98765 43210 with your order ID and photos of the defective/damaged product.
2. We'll review and confirm your return eligibility within 24 hours.
3. Ship the product back to the address we provide (we'll cover return shipping for defective items).
4. Once we receive and verify the return, we'll process your refund.

Approved refunds are processed to the original payment method within 5–7 business days. Razorpay may take additional time to reflect the credit in your account.

For UPI and wallet payments, refunds typically appear within 1–3 business days.

All Surya Roshni products come with manufacturer warranty (duration varies by product). For warranty claims beyond 7 days of purchase, contact Surya Roshni's customer care directly with your purchase invoice as proof.

Contact us on WhatsApp or at contact@suryalights.in.